Right of Access
You have the right to review and request a copy of your protected health information that is kept by View Point Health. This includes the option to ask View Point Health to transfer a copy of the information to a person or healthcare provider of your choice. You are entitled to access your protected health information for as long as View Point Health or a business acting on their behalf maintains it. This right also extends to personal representatives of clients, who have the authority to make healthcare decisions on behalf of the individual.
Healthcare Power of Attorneys and Durable Power of Attorneys
View Point Health acknowledges the validity of Power of Attorney (POA) and Healthcare Power of Attorney (HPOA) documents. However, it is important that the POA document explicitly grants authority to act on behalf of the client in healthcare matters. As for HPOA, it is required to provide a letter from the patient’s primary care provider affirming that the patient is incapable of making decisions independently, in addition to the legal document.
Please note that a Power of Attorney (POA) or Healthcare Power of Attorney (HPOA) is no longer valid after a client is deceased.
Requests for Billing Records
The Medical Records Department does not have access to billing information. Please contact the Billing Department at (678) 209-2357 to obtain these records.
Third-Party Requestors
Submit your request in written form, accompanied by an authorization form that includes the necessary elements and statements as per the requirements outlined in 45 CFR § 164.508 and 42 CFR § 2.31 for disclosure purposes.
As an alternative option, you can download and print the View Point Health authorization form below.
Do not submit a Client Records Request Webform, your request will not be processed.
Processing Time
We process all requests in the order they are received within 30 days.
If there are any unexpected delays or difficulties in processing your request, we will contact you to let you know.
If the information you’re requesting is located off-site or if the authorization form is not filled out correctly, it may take longer to process your request.
Costs
There is no fee for sending records directly to a doctor or healthcare provider for continuing care.
However, if you or your representative request copies for personal use, there may be a reasonable fee based on the costs involved.
If the copies are needed for other purposes, the fees will be determined according to the rates set by Georgia State Law.
Frequently Asked Questions
How can I get copies of my medical records?
Either complete the Clients Records Request Webform or download and print the Printable Client Records Request Form to submit it at your outpatient center.
How can I request to have my medical records sent to a third-party?
Print and complete the Authorization to Release/Obtain Information Form and submit it to us.
