COVID-19 INFORMATION

NEW CLIENTS:
We will conduct an assessment over the phone or by using video conferencing while you remain in the safety of your own home. Please call 678-209-2411 (Spanish: 470-559-8235) to schedule a virtual intake.

*** TELEHEALTH OPTIONS***
During this public health emergency we ask all clients to try to stay home and limit public interactions.
We can now offer many of our services including medication refill with prescription home delivery virtually right into your home. Please call 678-209-2411 (Spanish: 470-559-8235) to ask about changing your appointment to a telehealth appointment. If you have a fever, cold, cough or flu-like symptoms, do not come into the clinic and risk exposing yourself and others.

 


Be responsible and do your part to slow the spread of the Coronavirus

    • Stay home when possible to limit public interactions.
    • Practice Social Distancing.
    • Stay home and isolate if you have any symptoms of fever, cough or shortness of breath.
    • Wash your hands with soap and water often, especially after touching any frequently used item or surface.
    • Sneeze or cough into a tissue and throw it away.
    • Disinfect frequently used items and surfaces.
    • All VPH Centers will require a mask or face covering upon entry. Please refer to the following DIY Face Covering Instructions:  Click here for DIY Face Covering Instructions

VPH PROGRAM UPDATES:

Outpatient Centers: Are open during regular business hours and utilizing telehealth for all services, including groups.

The following programs will be closed with no activities or transportation:

    • Clubhouse programs: Mixtura- Prevention, The N.E.S.T, Strive Clubhouse, Dream’rs, and The Recovery Support Clubhouse.
    • Day programs: Beacon Place/Five Points, New Rock, Independent Enterprises, and Supported Employment.

Court Services:

    • VPH Newton Drug Court Program: Groups will be held via Telehealth until further notice. If you have any questions, please contact a member of the treatment team.
    • VPH Rockdale Drug, DUI, and Family Court Programs: All normally scheduled Court Groups will be held via Telehealth until further notice. If you have any questions, please contact your counselor.
    • VPH Rockdale Resource Court Program: Groups will be provided via Telehealth for all Resource Court individuals. Court staff has already been in touch with you about accessing services via telehealth. If you have any questions, please contact court staff for assistance.
    • VPH Newton Resource Court Program: All outpatient center groups are cancelled. Individual counseling services will be provided via telehealth. Court staff will advise about any changes to treatment you are to follow. Contact court staff with any questions or concerns.
    • VPH Newton Veteran Treatment Court Program: Treatment services will be provided via telehealth. Court staff will advise about any changes to treatment you are to follow. Contact court staff with any questions or concerns.
    • VPH Gwinnett DUI and Drug Court Groups: The normally scheduled evening and Saturday groups at the Community Courts Office will be held via Telehealth until further notice. If you have any questions, please contact your counselor.
    • Gwinnett Mental Health Court: Groups will be provided via Telehealth for all Mental Health Court individuals. Your counselors have already been in touch with you about how to access group via telehealth. If you have any questions, please contact your counselor.
    • Gwinnett Veterans Treatment Court and Veterans Intervention Program: Your counselors have already been in touch with you about how to access group via telehealth. If you have any questions, please contact your counselor.
    • VPH Court Services Assessments: Please call (678) 209-2505 to schedule an assessment.

Georgia’s Peer2Peer Warm Lines Are Open!

Georgia’s Peer2Peer Warm Line plans to continue 24/7 operation through this time. Even where services are able to continue without interruption, there are likely going to be behavioral health service consumers who are at-risk for the Coronavirus who choose not to visit service providers, and the Warm Line is an option for them to stay connected and receive support. Warm Line calls are answered by Georgia Certified Peer Specialists and is funded by DBHDD.

The Peer2Peer Warm Line toll-free number is 888-945-1414.

More information can be found by clicking here.

How do I get an appointment at View Point Health?

If you are already receiving services from View Point Health and need to schedule an appointment, please call 678-209-2411.

If you are interested in becoming a client of View Point Health please click here to complete the online submission form.

not receiving services from View Point Health at this time, but would like to pleayou can walk-in to any of the four outpatient center locations, Monday-Friday 8:00 am – 2:00 pm for an initial intake. Intakes are seen on a first come, first serve basis. 

What do I need to bring on my first appointment?

Bring your Driver’s License or state-issued ID card, your health insurance cards,  proof of address (a recent utility bill, rent receipt, or lease agreement in your name),  proof of income  (paycheck stub, letter from Social Security, or Earning Statement from the Department of Labor).

Is View Point Health a private agency?

No, View Point Health is a public agency created by state law to provide mental health, intellectual/developmental disabilities, and addictive diseases services.

Will there be a fee for the services I receive?

Yes. View Point Health fees are established by the State of Georgia on a sliding scale based on family size and amount of income. See:  Agency Fees (link).

What insurance does View Point Health accept?

View Point Health accepts the following insurances: Aetna, Ambetter, Amerigroup, Blue Cross Blue Shield, CareSource, Cenpatico/Peachstate,United Behavioral Health, and Wellcare/Peachcare. Please contact us at 678-209-2411 to find out which View Point Health location has providers who accepts your insurance. 

When is my payment due?

Payment is due at time of service.

The court ordered me to receive services. Will the court pay for my care?

Under most circumstances, you are required to pay for services ordered by the court. If you have questions, please contact the court.

Where will I get my medications?

View Point Health partners with an in-house pharmacy; you may also choose to go to an outside pharmacy based on your pharmacy benefits and preference. 

What if I have a concern or want to make a complaint?

If you feel that any of your rights have been violated or denied, please take the following steps:

  1. Talk with your service coordinator to discuss your concerns for a solution.

  2. If you cannot reach a solution with your service coordinator, or if you do not feel comfortable talking with him/her about your concerns, ask to speak to his/her supervisor or to the director of the program.

  3. If your concern/complaint has still not been resolved, then you may wish to file a formal complaint with the Client Rights Representative at 678-209-2382.

Where do I make a suggestion or give a compliment?

  • A.) You can enter your suggestion, complaint, or compliment on one of the automated forms under Client Feedback on the internet.  The forms are located on the View Point Health home page “Client Feedback Form” and once submitted will be reviewed by the Center Director and the Continuous Quality Improvement team.

    OR…..

  • B.) Each program has Customer Feedback Cards that are bright yellow in the front office area and in offices.  You can complete the card with your suggestion, complaint or compliment and place it in the Customer Feedback Box.  Your comment will be reviewed by the Center Director and the Continuous Quality Improvement team.

Do you have additional questions? Contact us using the form below!

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