Frequently Asked Questions

NEW CLIENTS:
We will conduct an assessment over the phone or by using video conferencing while you remain in the safety of your own home. Please call 678-209-2411 (Español: 470-559-8235) to schedule a virtual intake.

*** TELEHEALTH OPTIONS***
During this public health emergency we ask all clients to try to stay home and limit public interactions.
We can now offer many of our services including medication refill with prescription home delivery virtually right into your home. Please call 678-209-2411 (Español: 470-559-8235) to ask about changing your appointment to a telehealth appointment. If you have a fever, cold, cough or flu-like symptoms, do not come into the clinic and risk exposing yourself and others.

Be responsible and do your part to slow the spread of the Coronavirus

• • Stay home when possible to limit public interactions.
  • Practice Social Distancing.
  • Stay home and isolate if you have any symptoms of fever, cough or shortness of breath.
  • Wash your hands with soap and water often, especially after touching any frequently used item or surface.
  • Sneeze or cough into a tissue and throw it away.
  • Disinfect frequently used items and surfaces.
  • All VPH Centers will require a mask or face covering upon entry. Please refer to the following DIY Face Covering Instructions:  Click here for DIY Face Covering Instructions

Georgia’s Peer2Peer Warm Lines Are Open!

Georgia’s Peer2Peer Warm Line plans to continue 24/7 operation through this time. Even where services are able to continue without interruption, there are likely going to be behavioral health service consumers who are at-risk for the Coronavirus who choose not to visit service providers, and the Warm Line is an option for them to stay connected and receive support. Warm Line calls are answered by Georgia Certified Peer Specialists and is funded by DBHDD.

The Peer2Peer Warm Line toll-free number is 888-945-1414.

More information can be found by clicking here.

If you are already receiving services from View Point Health and need to schedule an appointment, please call 678-209-2411.

If you are interested in becoming a client of View Point Health please click here to complete the online submission form.

not receiving services from View Point Health at this time, but would like to pleayou can walk-in to any of the four outpatient center locations, Monday-Friday 8:00 am – 2:00 pm for an initial intake. Intakes are seen on a first come, first serve basis. 

Bring your Driver’s License or state-issued ID card, your health insurance cards,  proof of address (a recent utility bill, rent receipt, or lease agreement in your name),  proof of income  (paycheck stub, letter from Social Security, or Earning Statement from the Department of Labor).

No, View Point Health is a public agency created by state law to provide mental health, intellectual/developmental disabilities, and addictive diseases services.

Yes. View Point Health fees are established by the State of Georgia on a sliding scale based on family size and amount of income. See:  Agency Fees (link).

View Point Health accepts the following insurances: Medicaid, Medicaid CMOs (Amerigroup, Cenpatico/Peachstate, CareSource) and uninsured individuals.

View Point Health accepts the following insurances: Medicaid, Medicaid CMOs (Amerigroup, Cenpatico/Peachstate, CareSource) and uninsured individuals.

Payment is due at time of service.

Under most circumstances, you are required to pay for services ordered by the court. If you have questions, please contact the court.

View Point Health partners with an in-house pharmacy; you may also choose to go to an outside pharmacy based on your pharmacy benefits and preference. 

If you feel that any of your rights have been violated or denied, please take the following steps:

1. Talk with your service coordinator to discuss your concerns for a solution.

2. If you cannot reach a solution with your service coordinator, or if you do not feel comfortable talking with him/her about your concerns, ask to speak to his/her supervisor or to the director of the program.

3. If your concern/complaint has still not been resolved, then you may wish to file a formal complaint with the Client Rights Representative at 678-209-2382.

• A.) You can enter your suggestion, complaint, or compliment on one of the automated forms under Client Feedback on the internet.  The forms are located on the View Point Health home page “Client Feedback Form” and once submitted will be reviewed by the Center Director and the Continuous Quality Improvement team.

  OR…..

• B.) Each program has Customer Feedback Cards that are bright yellow in the front office area and in offices.  You can complete the card with your suggestion, complaint or compliment and place it in the Customer Feedback Box.  Your comment will be reviewed by the Center Director and the Continuous Quality Improvement team.